📌 Sync your season like never before: External Calendar Integration (ICS) with per-event links and availability filtering lets you export practices and regattas straight to your personal calendar.

📌 We know swimming and rowing are a team sport, but so is paying for it: Alternate Payment Methods and Deposits for Payments mean families can split costs instead of paying one lump sum.

📌 Custom Questions can now be added directly to programs, so you can collect exactly the info you need at registration. No more side spreadsheets.

📌 Organization Chats now have dedicated sections, and coaches/admins can oversee every chat across the whole club from one unified view.

📌 Dietary restrictions and allergies now have their own dedicated fields, and Medical Fields are here too, nothing critical slips through the cracks at check-in.

📌 Archived Products and Programs now have a proper home, keeping your active shop clean and easy to browse.

Improvements

📌 Members and Payments tables got real filtering added on top of search, and the underlying tables are faster and more flexible with dynamic column widths — big rosters load and scroll smoother than ever.

📌 Admins now have clearer, more consistent permissions!: Admins can manage teams they're linked to, and parents/others access to sensitive info like PII and benchmark data

📌 Stripe and CrewLAB fees are now tracked per payment for full transparency

📌 Coaches can now expand attendance responses for more detail at a glance.

📌 HEIC/AVIF image support means photos from newer iPhones and cameras upload smoothly

Bug Fixes

📌 Improved performance on email-only invites

📌 A big thanks to the coaches and admins who caught our UI polish issues: dark mode colors on payment pills, mobile checkout scrolling, and more have all been cleaned up.

📌 We are thrilled to announce the new Club Profile: clubs now have a true home base tying every team together, so admins can manage the whole program from one place.

📌 Gone are the days of hunting through menus: say hello to the redesigned navigation drawer, a new "More" tab in the app bar, and the Team Switcher Bottom Sheet for jumping between your team and club space in one tap.

📌 Coaches! Prep and paperwork just got a lot faster: your new Roster Compliance view, Registrations Compliance info tabs, and one-tap Download Roster to CSV button

📌 Message search has arrived: find that one conversation without endless scrolling.

📌 You can now copy and paste links between programs and products, and clickable links now work inside program/product descriptions.

Improvements

📌 Reworked for efficiency: Load Management All-Team table is now rebuilt from the ground up to give coaches a bird's-eye view of training load across the whole roster

📌 Searching just got smarter!: Members and Payments tables now search, paginate results, and support sorting, so you're not stuck waiting between keystrokes on a big roster.

📌 Calendar event loading got more efficient behind the scenes, so things load faster.

📌 Waivers got a cleanup pass to batch and streamline how they're handled.

Bug Fixes

📌 Fixed pending ACH payments not showing up and installments displaying as one-time charges

📌 Fixed several navigation bugs

. . . to be able to add an iCal link into my CrewLab team page so that I can take our state sports scheduler (Arbiter Live is what the New Hampshire Interscholastic Athletic Association is using next year). 

I want to be able to add practices to CrewLab and have the games filer in automatically around cancellations/schedule changes without ME having to do anything.

But if you change a line up and want to keep accurate records, it would be good to be able to revise a line up.

You’ll find the programs that need us, get coaches talking about what's hard in their season, and book qualified demos.

What you'll do

You will open doors into competitive rowing, swimming and running programs across the country.

You'll be the first voice a club hears from CrewLAB, and because you've lived their world (5 AM on the water, or two hours staring at a black line), you'll get along well with your clients.

The best part of the job is the conversation: getting a coach or club admin to tell you what's actually breaking in their season, what eats their evenings, what they wish someone would fix. You can help them with that!

You own the outreach end to end (list building, a daily mix of calls and email, warm referral follow-ups), and the goal is a qualified club is booked onto the calendar for a demo.

You might spend your morning reaching out to East Coast clubs, the afternoon following up a warm intro from our sport expert and getting a coach to open up about their season, and wrap the day prepping notes in HubSpot for the demos we’re running tomorrow.

You'll report directly to the Head Coach of CrewLAB and work closely with the Customer Success and Marketing teams. You’ll have significant interaction with the product team as well.

Responsibilities

1. Fill the calendar with qualified demos: booked, held, and worth their time.

2. Reach out across competitive clubs and school programs through a daily mix of calls, email sequences, and warm referral follow-ups. Some of it is warm, some of it is cold, and that is fine, but you are after good conversations, not a call-count leaderboard.

3. Get coaches and club admins talking about what actually hurts (the stress, the admin slog, the payments mess), and book the ones who fit into Discovery with the people who decide: Treasurers, Executive Directors, Membership Coordinators, and Board Chairs.

4. Work alongside our network of sport experts and national team partners— legends of the sport with deep rolodexes — to turn names into meetings.

5. Write up airtight briefs in HubSpot: who you talked to, what hurts, who decides.

6. Give inputs to the marketing team on what messaging lands by segment, and help build the outbound playbook for a category we're defining.

7. As needed, travel to regattas, meets, and events to make connections.

Who you are

• Former/current elite athlete or coach (national team experience is a plus) who loves to compete. We can accommodate for competition trips and training schedules.

• Genuinely curious about people: you'd rather ask a coach ten questions about their program than pitch for ten seconds, and you think the discovery is the fun part. Comfortable on the phone, cold call included: a run of 'no's doesn't faze you.

• Well-connected in your sport and proud of it: teammates, coaches, club networks, alumni groups.

• Social, outgoing, can make friends and build rapport with people easily.

• Coachable — you want feedback on every call and you visibly apply it on the next one.

• Tech savvy enough to master the product and run with customer engagement tools.

• Hungry: a top-10% track record somewhere (sport, school, or work). Sales experience is welcome but not required.

• Able to work East Coast hours.

Leadership stands out to us. If you've captained or led a team at any competitive level, we'd love for you to mention it in your application.

About CrewLAB

CrewLAB is a modern digital operating system for serious rowing, running and swimming clubs.

The platform helps admins and coaches centralize communication, athlete profiles, training data, scheduling, and team operations, giving coaches a clearer view of performance and making it easier to run growing programs.

On top of the day-to-day operations, CrewLAB brings athletes closer together, gives coaches real insight into training and engagement, and keeps athlete data secure and SafeSport compliant. It is the only platform built from the ground up around sports psychology and long-term athlete development. We believe that keeping athletes fired up about training for years is how clubs win, and grow, sustainably.

CrewLAB currently supports thousands of teams around the world including several national teams and governing bodies.

We're athletes at heart and builders by trade. We care deeply about performance, growth, and having fun doing it.

Website: https://crewlab.io

About us: https://crewlab.io/our-story/

What we're offering

• 📈 a chance to join a fast-growing tech startup backed by world-class investors

• 💸 base salary + bonuses

• 🪜 a real path to grow into a full-cycle Seller (Account Executive): Openers who ramp well can earn the move to owning deals end to end, from first call to close

• 🏥 excellent health insurance, time off and other perks for working hard

• 🖥️ all the systems, tools, support and software you need to sell

• 🚣 HQs in Marina del Rey (LA) and Boston, both steps from places to live and train — this role runs on East Coast time.

Apply

Apply here → CrewLAB Talent Identification Form: https://airtable.com/appJGxdoMeDpi2LIt/pagUgi3AF4KCNfnx3/form

Lead with your sport, your team, and your captain/leadership credential. Warm referrals from athletes and coaches in our network go to the top of the pile.

📌 Discount and coupon codes: We've built a full coupon code system into payments! Coaches and admins can now create promo codes to discount registrations and program fees. Whether you're rewarding returning athletes, running a sibling discount, or comping a registration entirely (yes, 100% discounts are fully supported!), you have the tools to make it happen cleanly without any manual workarounds.

📌 A dedicated payment history view for programs: You can now see a complete payment history right from the program details page. Every transaction, installment, and coupon redemption in one place, so your admin team isn't digging through spreadsheets trying to track who's paid what.

📌 Club Settings page: Admins, your club-level settings now have a proper home. We've launched a dedicated Org Settings page to give you cleaner control over your organization's configuration.

📌 Calendar event colors 🌈 : You can now color-code calendar events in the club space! Perfect for differentiating all of your teams, schedules, or just making your crew calendar actually fun to look at in the club space. When viewing the calendar from within your team space, entries now display the origin of the event so you always know whose schedule you're looking at.

Improvements

📌 @mentions work in club chat: Fixed — @mention your crew and trust it lands

📌 Unified payments table across all products: We've consolidated payment data into a single, consistent table experience across programs, events, and other product types. Track who's paid and for what without jumping between different views.

📌 Cleaner field layout in the registration flow: The custom field layout during registration was a bit scattered. We've tidied it up so the experience feels intentional rather than like a form that escaped its container.

Bug Fixes

📌 Load Management now shows your team, not the whole team: Coaches working within a specific team were seeing the full team roster in Load Management instead of their team. Fixed: your view matches your context.

📌 Fixed ACH payments on mobile: bank transfers weren't working correctly from the app. If your athletes prefer ACH, they're good to go.

📌 Fixed payment plans not carrying over when duplicating a program